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Salesforce Support and Maintenance Services



Cloud Mantra team can provide expert Support and Maintenance for your Salesforce instance.

By choosing our services, you can assure yourselves of receiving the right level of Salesforce support and maintenance services for your Salesforce products. You can leverage our Salesforce support services to create a functional salesforce environment to provide quality personalised services to your end-users.

Cloud Mantra can provide Salesforce support and maintenance on ad-hoc basis or monthly basis, all as per your needs. Monthly support is usually based upon complexity of your Salesforce setup. Any additional services can be covered by services under ad-hoc basis.

We generally work with our in-house, salesforce based tools to track all support and maintenance cases but we are happy to work with tools used by client organization, if needed.




How Cloud-Mantra Help You with Salesforce Support?

24/7 Salesforce CRM Support

You will get 24/7 salesforce CRM support and maintenance services to ensure that your Salesforce solution is high performance. With our team of highly experienced experts, you can be guaranteed support, no matter how complex the issue is.

Issue diagnosis and resolution

We will investigate the issue raised by you and revert with suggested solution and time around for the fix. This will help you minimise the downtime of your environment and help smooth functioning of your Sales and Support function within your organization.

Management and automation of routine maintenance activities

We can provide help with management and automation of routine maintenance activities such as users creation and management, reporting, dashboards etc. User management, security management, reporting, and routine check-ups are just some of the varieties of services we can provide you that will keep your CRM solution and experience smooth and functional.

Upgrades and Installs

Our expert team can validate your system’s functionality after each upgrade/new release, not only from Salesforce but from other relates systems like FinancialForce, Avalara etc.